Clear information. Careful handling.

1. Scope and who we are

Okularity, Inc. (“Okularity,” “we,” “us,” or “our”) is a California company that provides media-monitoring, content-protection, digital-rights-management, account-assistance, and related business services.

This Privacy Policy applies to okularity.com and any website, portal, form, or online service operated by Okularity that links to this policy, including our corporate website, contact forms, client portal, and account-assistance and identity-verification portal (collectively, the “Services”).

This policy does not govern a third party’s independent handling of information, including a social-media platform, payment provider, identity-verification provider, client, rights holder, law firm, or website that operates under its own privacy notice.

2. Information we collect

The information we collect depends on how you interact with Okularity and may include the following categories.

Information you submit directly

This may include your name, business name, email address, telephone number, mailing address, job title, website, message content, attachments, account credentials, and other information you choose to provide through a form, email, telephone call, contract, or other communication.

Account, platform, and report information

When you request account assistance, we may collect social-media handles, profile links, account identifiers, platforms used, other accounts you own or operate, report numbers, case numbers, ticket numbers, reference numbers, account-status information, content links, and related explanations or records.

Identity-verification information

Stripe Identity may collect a government-issued identification document, document image, live facial image or selfie, measurements or representations of facial geometry, document details, verification results, device information, and fraud or authenticity signals. Our assistance workflow does not request a Social Security number or a separate identification-number verification check.

Client, creator, and business records

We may collect contracts, payment and transaction records, licensing information, catalog and ownership information, contributor information, correspondence, service requests, and records needed to provide services to clients, creators, agencies, brands, and other business partners.

Rights-management and enforcement records

In connection with our content-protection work, we may process publicly available or lawfully obtained information concerning websites, publications, social-media accounts, content uses, account operators, contact information, licenses, takedown reports, platform responses, settlements, claims, and evidence relevant to intellectual-property or related rights.

Information collected automatically

When you use the Services, our systems and service providers may process your IP address, approximate country or region, browser type, operating system, device information, referring page, pages requested, timestamps, language preference, security events, session information, and Cloudflare identifiers or cookies.

Sources of information

We may receive information directly from you; from our clients, creators, agencies, representatives, counsel, and service providers; from social-media platforms and other online services; from public websites and public records; and from other lawful sources relevant to our services or legal obligations.

3. Account assistance and identity verification

The account-assistance portal is intended for people seeking review of copyright reports, takedowns, restrictions, or suspensions affecting social-media or online accounts. We use the submitted information to identify the requester, match the request to relevant reports and records, prevent impersonation, communicate with the requester, and evaluate the request.

For new or unrecognized contacts, Okularity uses Stripe Identity to perform document and selfie verification. The verification is configured to require live capture and a matching selfie and may accept a passport, driver’s license, or identity card. Stripe presents its own notice and consent flow before collecting identity-verification information.

Okularity generally stores the Stripe VerificationSession identifier, verification status, timestamps, and related audit information. We do not ordinarily download or store copies of identity-document images, selfies, biometric templates, or identification numbers in our own database. Authorized personnel may access limited verification results through Stripe when reasonably necessary to investigate fraud, process a request, comply with law, or establish, exercise, or defend legal claims.

Information submitted through the assistance portal may be compared with prior submissions, platform reports, rights-holder records, communications, and publicly available information. Submission and verification do not guarantee that a report will be withdrawn, content will be restored, an account will be reinstated, or a platform will take any particular action.

Stripe’s handling of verification data is also governed by the Stripe Privacy Policy and the notices displayed in the Stripe verification flow.

4. How we use information

We may use personal information for the following business and operational purposes:

• To provide, operate, maintain, secure, and improve the Services.
• To respond to inquiries, provide account assistance, and communicate about requests, services, contracts, reports, or matters.
• To verify identity, authority, account ownership or control, and the accuracy of submitted information.
• To conduct media monitoring, content matching, rights-management, licensing, reporting, takedown, dispute-resolution, and related services.
• To prevent fraud, impersonation, abuse, unauthorized access, duplicate submissions, security incidents, and misuse of the Services.
• To maintain records, perform audits, enforce agreements, resolve disputes, and establish, exercise, or defend legal claims.
• To comply with applicable law, lawful requests, subpoenas, court orders, regulatory requirements, and platform procedures.
• To evaluate and improve accessibility, language support, performance, reliability, and user experience.
• For other purposes disclosed when information is collected or with your direction or consent.

5. How we disclose information

We may disclose information in the following circumstances. We do not sell personal information or disclose it for cross-context behavioral advertising.

Service providers and processors

We may disclose information to vendors that provide hosting, security, content delivery, identity verification, translation, communications, storage, payment processing, professional services, and other functions on our behalf. These may include Stripe, Cloudflare, Amazon Web Services, Google, email providers, and other vendors appropriate to the Services.

Clients, rights holders, platforms, and representatives

When reasonably necessary to provide services or process a request, we may disclose relevant information to clients, creators, rights holders, agencies, social-media or hosting platforms, account representatives, licensees, counterparties, and their respective personnel or agents.

Counsel and professional advisers

We may disclose information to attorneys, investigators, auditors, accountants, insurers, consultants, and other professional advisers for business, compliance, dispute-resolution, and legal purposes.

Legal, safety, and enforcement reasons

We may disclose information when we reasonably believe disclosure is required or permitted by law; necessary to respond to lawful process; necessary to protect the rights, property, or safety of Okularity, our clients, creators, users, or others; or appropriate to investigate or prevent fraud, abuse, infringement, or security incidents.

Corporate transactions

Information may be disclosed in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, due diligence process, or similar transaction, subject to appropriate confidentiality and legal safeguards.

At your direction

We may disclose information when you direct us to do so, request an interaction involving another party, or otherwise provide consent.

6. Cookies and online technologies

The Services may use strictly necessary cookies or similar technologies for security, session management, load balancing, fraud prevention, form operation, and other requested functionality. Cloudflare may set security-related cookies. The language selector stores your selected language in your browser’s local storage so the site can remember your preference.

Our site may load Google Fonts, which can cause your browser to connect to Google and transmit ordinary network and browser information. The language feature sends only Okularity’s fixed page text—not the personal information you enter into forms—to the Google Cloud Translation API.

We do not intentionally use advertising cookies, retargeting pixels, cross-site behavioral tracking, or invasive session-replay tools on the corporate site. Because we do not currently deploy nonessential advertising or analytics cookies, we do not display a general cookie-consent popup. If our practices change, we will update this policy and implement consent controls where required.

Browser controls

You can configure your browser to block or delete cookies and local storage. Blocking strictly necessary technologies may prevent parts of the Services from functioning properly.

7. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and legal records, prevent fraud, enforce agreements, and comply with law. Our general retention guidelines are:

• Incomplete, abandoned, or unverified assistance submissions: generally up to 12 months.
• Verified assistance submissions, related agreements, and Stripe session references: generally for the duration of the matter and seven years after the matter closes.
• Client, licensing, rights-management, enforcement, settlement, and dispute records: generally for the duration of the relationship or matter and seven years afterward.
• Routine contact inquiries and correspondence that do not become part of a matter: generally up to three years.
• Routine web and security logs under our control: generally up to 90 days, although particular security events may be retained longer.
• Client account, contract, transaction, tax, and accounting records: for the period required by applicable law and legitimate business needs, commonly seven years or longer where required.

We may retain information longer when subject to a litigation hold, subpoena, court order, regulatory requirement, active investigation, fraud concern, security incident, contractual obligation, or other legal or operational necessity. Service providers may maintain information under their own retention schedules.

8. Biometric retention and destruction

Identity verification may involve collection and processing by Stripe of a live facial image and measurements or representations of facial geometry to determine whether the person completing verification matches the person shown on an identity document. Okularity does not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information.

Okularity’s standard workflow is designed so that biometric images and templates remain within Stripe rather than being downloaded into Okularity’s database. Stripe controls its own retention and deletion practices under its policies and the permissions presented in its verification flow. You may contact Okularity to request that we initiate redaction of an eligible Stripe verification session.

To the extent Okularity possesses biometric identifiers or biometric information, we will use reasonable care to protect it and will permanently destroy it when the initial purpose for collection has been satisfied or within three years of your last interaction with Okularity, whichever occurs first, unless retention is required by a valid warrant, subpoena, court order, applicable law, or an authorized legal hold.

Before biometric verification begins, the assistance portal provides written notice of the purpose and retention period and requires an affirmative electronic consent. Consent records may be retained separately from the underlying biometric information to document authorization and legal compliance.

9. Your privacy choices and rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also have rights to restrict or object to certain processing, withdraw consent, or appeal a decision concerning a privacy request.

To submit a request, email us using the contact information below and describe the request and the information or interaction involved. We may need to verify your identity and authority before acting. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and direct identity verification.

We may deny or limit a request when permitted by law, including where information is needed to complete a requested transaction, provide services, protect security, prevent fraud, comply with law, preserve evidence, exercise free-speech rights, or establish, exercise, or defend legal claims. We will not discriminate against you for exercising an applicable privacy right.

You may ask us to stop nonessential marketing communications by using any unsubscribe method provided or by contacting us. Service, security, legal, and transactional communications may continue when necessary.

10. California disclosures

California law may provide residents with rights to know, access, correct, delete, and obtain information about certain uses and disclosures of personal information, subject to eligibility thresholds and statutory exceptions. California residents may also have the right to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.

Okularity does not sell personal information and does not share personal information for cross-context behavioral advertising. We therefore do not offer a “Do Not Sell or Share My Personal Information” link at this time. We also do not use or disclose sensitive personal information for purposes that require a California right-to-limit link.

The categories described in Section 2 may include identifiers; customer records; commercial information; internet or electronic-network activity; geolocation at an approximate level; audio, electronic, visual, or similar information; professional or employment-related information; inferences; and sensitive personal information such as account credentials, government-identification information, precise identity-verification information, and biometric information. We collect and disclose these categories for the purposes and to the recipients described in this policy.

California’s “Shine the Light” law permits certain residents to request information about disclosure of personal information to third parties for their own direct-marketing purposes. Okularity does not disclose personal information to third parties for their own direct-marketing use as contemplated by that law.

11. International visitors

Okularity is based in the United States. If you access the Services from another country, your information may be transferred to, processed in, and stored in the United States and other countries where Okularity or its service providers operate. Those countries may have privacy laws different from the laws where you live.

Where applicable law requires a legal basis for processing, we rely on one or more of the following: performance of a contract or steps requested before entering a contract; compliance with legal obligations; legitimate interests in operating and securing our business, protecting rights, preventing fraud, and resolving disputes; and consent where required.

Where required, we use appropriate contractual or other safeguards for international transfers. You may contact us with questions about an applicable transfer mechanism or to request information about available safeguards.

12. Security

We use administrative, technical, and physical safeguards designed to protect information against accidental or unlawful destruction, loss, alteration, disclosure, or access. Measures may include access controls, encryption in transit, network protections, logging, service-provider review, and data minimization.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting account credentials and for using secure devices and communications when submitting sensitive information.

13. Children’s privacy

The Services are intended for adults and business users and are not directed to children under 18. We do not knowingly request identity verification from or collect personal information through the assistance portal from anyone under 18. If you believe a child has provided information to us, contact us so that we can review and take appropriate action.

14. Third-party services and links

The Services may link to or interact with third-party websites and services, including Stripe, Cloudflare, Google, social-media platforms, and client or rights-holder sites. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information.

A link or integration does not mean that Okularity controls or endorses a third party’s privacy practices. Where a third party acts as our service provider, we take reasonable steps to select providers appropriate to the information and service involved.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or information practices. The effective date and policy version at the top of this page identify the current version. Material changes may also be communicated through the Services or by another appropriate method.

16. Contact us